network.thegeeksnextdoor.com

National labor. Neighborly accountability.

A new way to connect.

We sit between your warranty claim and the technician at the door — recruiting, matching, SLA clocks, and proof — so your brand shows up well in the home. From claim to curb in one system.

See a network walkthroughStart a pilot program
A person in a living room using a wall-mounted TV showing a service dashboard
The home our network shows up for.Concept image
Design goal
Faster coordination

One queue from claim receipt to tech match.

Design goal
Fewer revisits

Revisit cause and payer tracked on every job.

Program target
Proof on close

Photos + sign-off required before close-out.

By design
Parts pass-through

Carrier tracking only. We hold no inventory.

The promise

We manage the middle.

Three groups, one standard of care.

01

Partners

Warranty, protection-plan and OEM programs get one accountable operator, live status, and proof on every close.

02

Network

Independent technicians get clear scopes, fair pay tied to proof, and a phone-first job app that respects their time.

03

Customers

The person at home gets a confirmed window, a courteous tech, and a repair explained in plain words.

Governed execution

Every dispatch follows the rules you set.

Matching isn't a broadcast. It's a checklist the job must clear before a tech is at the door.

  • 01
    SkillsSegment A (appliances & TV) or B (phones & computers), brand authorizations.
  • 02
    CoverageZIP + radius per tech; gaps flagged before acceptance.
  • 03
    DeliverablesRequired photos, serials, signature and parts return defined up front.
  • 04
    Pay gatesTech pay releases only when the proof package is complete.
Partner portal

See every visit as it happens.

Status, appointment windows, photos and signatures — scoped to your program, nobody else's.

Tour the partner portal →

SLA clocks

Three clocks, always visible.

Warranty programs measure us by time. So the network counts it for everyone. (Illustrative windows — set per program.)

4h

First contact

Customer reached by phone, logged against the call record.

24h

Appointment confirmed

Window set and shared back to the program.

72h

Completion proof

Photos, signature, serials and parts tracking attached.

Programs

Two specialties, done properly.

Segment A

Appliances & TV

Refrigeration, laundry, cooking, and large-format displays — in-home diagnosis, parts coordination, and repair.

  • In-warranty OEM
  • Extended service plans
  • Parts return tracking
Segment B

Phones & Computers

Onsite device repair and setup where the customer can't — or shouldn't — ship it out.

  • Protection plans
  • Onsite swaps
  • Data-respectful service
For warranty & OEM programs

Pilot a client program

Start with one segment and a handful of ZIPs. We run it on the network and report every clock.

Start a pilot program
For technicians

Join the network

Waitlist open for appliance, TV, phone and computer techs. Phone-first job app, pay tied to proof.

Join the waitlist
“We started as the tech team down the street. We're building the network so every home gets that same neighbor.”

Sacramento-area roots · matching techs nationally as programs come online.